Terms of Service

1. About these terms

These Terms of Service ("Terms") govern access to and use of the VetBuddy platform ("VetBuddy", "the Service"), operated by Training Management Pty Ltd (ABN 74 141 969 235) ("we", "us", "our"). By accessing or using VetBuddy you agree to be bound by these Terms. If you use the Service on behalf of a Registered Training Organisation (RTO) or other organisation, you also agree on that organisation's behalf and warrant that you are authorised to do so.

2. The Service

VetBuddy is a student-management and compliance platform for Australian RTOs and education providers. It supports enrolments and applications, assessment and evidence tracking, verification workflows, interview scheduling, student communication and regulatory reporting. Features available to you depend on your organisation's subscription and the role and permissions assigned to your account.

3. Accounts and access

• Access requires an account issued by us or by a participating organisation.
• You must keep your login credentials confidential and notify us promptly of any suspected unauthorised use.
• You are responsible for activity that occurs under your account.
• We may suspend or terminate access for breach of these Terms, non-payment, or where required to protect the Service or its users.

4. Acceptable use

You must not:

• use the Service for any unlawful purpose or in breach of any applicable law or regulatory obligation;
• access, or attempt to access, data belonging to another organisation or user without authorisation;
• upload malicious code or interfere with the security, integrity or performance of the Service;
• resell, sublicense or make the Service available to third parties except as agreed with us in writing;
• use the Service to send spam or unsolicited communications.

5. Your data

Content and personal information submitted to VetBuddy ("Customer Data") remains the property of the submitting organisation or individual. You grant us a licence to host, process and transmit Customer Data solely to provide and support the Service. Our handling of personal information is described in our Privacy Policy. Each RTO remains responsible for its own regulatory obligations, including the accuracy of records it keeps in the Service.

6. Third-party integrations

The Service can connect to optional third-party services (for example Google Calendar for scheduling, or payment and messaging providers). Use of an integration is subject to that provider's own terms, and you may disconnect an integration at any time. We access third-party data only as needed to provide the feature you enabled.

7. Intellectual property

We (and our licensors) own all intellectual property in the Service, including its software, design and documentation. These Terms do not transfer any ownership to you; you receive only a limited, non-exclusive, non-transferable right to use the Service while your subscription is active.

8. Fees

Where the Service is provided under a paid subscription, fees, billing cycles and payment terms are set out in the applicable subscription agreement or order. We may suspend access for accounts with overdue amounts after reasonable notice.

9. Availability and changes

We aim to keep the Service available and performant but do not guarantee uninterrupted or error-free operation. We may modify, add or remove features, and will use reasonable efforts to notify affected organisations of material changes. We may update these Terms from time to time; continued use after an update constitutes acceptance of the revised Terms.

10. Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee or other right you have under the Australian Consumer Law or other legislation that cannot lawfully be excluded. Subject to that, and to the maximum extent permitted by law:

• the Service is provided "as is" without warranties of any kind;
• we are not liable for indirect, incidental or consequential loss, or loss of data, profits or goodwill;
• our aggregate liability in connection with the Service is limited to the amount paid by your organisation for the Service in the 12 months preceding the claim, or, where the law requires a remedy for services, to resupplying the services or paying the cost of having them resupplied.

11. Termination

Either party may terminate as set out in the applicable subscription agreement. On termination we will make Customer Data available for export for a reasonable period before deletion, except where retention is required by law.

12. Governing law

These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Queensland.

13. Contact

Training Management Pty Ltd (ABN 74 141 969 235)
Email: support@aibuddy.pro